At Citrus Clothing, we collaborate with third-party logistics service providers to ensure the smooth delivery of our premium products to our valued customers ("Logistic Partners"). Here's what you need to know about our shipping process:

Logistic Partners and Delivery Information:

• Details about the Logistic Partner responsible for processing the delivery of purchased products will be shared with the user once Citrus hands over the products to the Logistic Partner.
• Users will receive an estimated delivery time frame on the order confirmation page.
• Citrus Clothing may, at its discretion, handle product delivery to users without involving Logistic Partners.

Delivery Areas:

• While we aim to provide services and product delivery across India through our Platforms, delivery availability is currently limited to specific areas.
• Users are required to enter their pin-code details during order placement to verify delivery feasibility. If the user's area is not within our recognized delivery network, the order cannot be processed further.

Shipping Address Accuracy:

• Before making payments, users will be prompted to provide a shipping address. It is essential to ensure the accuracy and completeness of the provided information, including sufficient landmarks for address identification.
• Citrus Clothing will not be held liable for any delivery failures due to incorrect user-provided information.
• Dispatch Time: All orders will be dispatched within 2-3 days of placement.

Delivery Attempts and Cancellation:

• A maximum of 3 delivery attempts will be made. If the user remains unavailable after three attempts, Citrus Clothing reserves the right to cancel the order.

Delays and Notification:

• While we strive for timely deliveries, delays may occur due to logistical issues, weather conditions, political disruptions, acts of god, or unforeseen circumstances.
• In such cases, Citrus Clothing will attempt to notify the user of delays via email and/or mobile communication.

Tracking Information:

• After successfully placing an order, users will receive a unique tracking identity number for monitoring delivery status.
• Users can use this number on the Platforms or the Logistic Partner's website/app to track the purchased product's whereabouts.

Shipping Fees and Title/Risk of Loss:

• These charges are non-refundable post-shipping, except for defective products upon delivery.
• Title and risk of loss pass to the user upon product delivery.

For any additional queries or assistance, please feel free to contact us at customercare@aryanclothing.in. Your satisfaction is our priority!